Soft skills—communication, elicitation, problem-solving, critical thinking, and collaboration—are the cornerstone of effective business analysis and solving complex problems, transcending technical expertise and industry knowledge.
Inteq's Soft Skills for Business Analysts training course is your roadmap for developing enterprise-level soft skills. This two-day intensive course equips you and your team with:
A standardized framework of high-performing soft skills built on years of industry experience and thousands of successful interactions.
Advanced techniques methods that empower you and your team to make better, faster business decisions, with increased accuracy, agility, and value.
High-performing elicitation, critical thinking, decision-making, and communication skills, enabling deep engagement with stakeholders and subject matter experts across the enterprise.
Soft Skills for Business Analysts is based on years of best practices gleaned across the spectrum of industries and subject matter domains. This course is a transformational experience that prepares you to become a trusted advisor in an increasingly complex business environment.
Course Outline
Introduction And Foundation
Business analysis from an enterprise 360° perspective
Defining customer and business value
Business change drivers
Agile business analysis
What is a business case?
Framework For Business Analysis
Business functions, processes and work activities
Business requirements vs. business systems requirements
Stakeholder and SME analysis
Business value drivers and constraints
The 5 essential business analysis questions
Analyzing Business Problems And Opportunities
Analysis from an agile perspective
Goals vs. strategies vs. tactics
Measurement, metrics and indicators
Gap and Root Cause Analysis | Scenario Analysis | Risk Analysis | Cost Analysis
Developing Business Cases
Business case format and components
Anchoring business cases with user stories
Iterative evolution of business cases
Validating and refining business cases
Grooming the case backlog
Presenting business cases
Eliciting Business Knowledge
Deep versus superficial analysis
Sources of business knowledge
Essential facilitation skills
Essential Professional Skills
Managing difficult personalities and situations
Teams and team building
Communication skills
Active Listening skills
Case Study | Developing A Business Case
Participants analyze a business problem, identify alternative solutions and develop a business case in connection with a real world business process decision that impacts people, systems and workflows. This case study provides an invaluable template that participants can leverage in their organization
Practical Guidance
Establishing and maintaining credibility
Trending topics
Take-home templates
Getting started
Learning Objectives | You Will Learn | Key Benefits
Discover and mine deep business knowledge.
Facilitation and elicitation techniques that enable you to fully engage subject matter experts.
Critical thinking skills to quickly identify and clearly define business questions.
Navigate the political and cultural roadblocks that impede high quality analysis.
Respond rather that react to problems.
Techniques for generating and evaluating ideas.
Best practices to gaining consensus in critical decision-making processes.
Ensure alignment between business needs and IT solutions.
Navigate complex business landscapes with confidence and agility.
Effective communication strategies that foster collaboration and synergy across teams and departments.
Master critical thinking to analyze problems from multiple angles and facilitate innovative solutions.
Tools for effectively managing conflicts and turning challenges into opportunities for growth and innovation.
Deliver tangible business value through enhanced decision-making and problem-solving abilities.
Best practices for stakeholder engagement, enhancing collaboration across all levels of your organization.
Who Should Attend?
Business Analysts
Systems Analysts
Data Modelers
Data Analysts
Project Managers
Business and IT Professionals
Subject Matter Experts
Anyone involved in:
Elicitation
Critical Thinking
Problem Solving
Decision Making
Business Cases
Communicating Business Requirements
Communicating Business Decisions
Leading Change
Prerequisites:
None. Inteq's Soft Skills training provides a comprehensive approach to elicitation, critical thinking, decision making, business cases and communication regardless of background or experience.
Soft Skills for Business Analysts seamlessly integrates with:
Save 10% off the total tuition if 3 or more 16-hour eLearning courses are purchased together. The tuition savings is displayed in the cart and at checkout.
Questions or need additional info? Contact us at 800.719.4627 or reach out here We look forward to assisting you!
Please contact us and let's start a conversation to discuss your training objectives in more detail.
Providing multiple options for your professional development
Anytime eLearning
via registered portal
Live Virtual
Open Enrollment
Onsite Training
private group at your location
Live Virtual
via online classroom
worldwide or via our live virtual classroom
Register and start training as soon as today! Or, contact us for details at info@inteqgroup.com or 800.719.4627 to discuss your business analysis training objectives and how Inteq's Business Systems Analysis training can help you in achieving those objectives.
Providing multiple options for your professional development
Register and start training as soon as today! Or, contact us for details at info@inteqgroup.com or 800.719.4627 to discuss your business analysis training objectives and how Inteq's Business Systems Analysis training can help you in achieving those objectives.
New WhitepaperThe Five Essential BusinessAnalysis Questions
This in-depth 8 page whitepaper presents the five essential business analysis questions that
Deeply engage stakeholders in analysis
Challenge legacy business rules and requirements
Enable agile forward facing requirements analysis
Form the basis for effective change management
Applies critical thinking to business analysis
Result in consistent analysis across the organization
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