Business Process Re-engineering

The tactical layer of an organization is composed of many interrelated work activities, workflows and supporting policies, procedures, technologies and the hands-on staff performing the work activities. The tactical layer is complicated because all of these interrelated elements must work as cohesive processes to create value for an organization.

The operational layer of an organization includes the organization structure (functions and reporting hierarchies), the supervisory and managerial roles, and the network of horizontal relationships across the organization. The operational layer of an organization is complex because of the dynamic interactions among and subjective decisions made by the operators (supervisors and managers).

The strategic layer of an organization identifies and analyzes shifts and changes in the business environment – and enables the operational and tactical layers to respond and adapt business to these shifts and changes. Successful organizations create business chaos at the strategic layer of the organization.

Organizations are complicated, complex and chaotic. Organizations that embrace and successfully manage the chaos associated with continual shifts and changes in their business environment thrive regardless of the relentless waves of shifts and changes.