Inteq's Business Process Modeling training course is designed for Business Analysts, Systems Analysts, Business Process Analysts, Project Managers, IT Professionals, Subject Matter Experts and other stakeholders involved with mapping, analyzing and improving business processes. Click here to see the course outline.

In addition to the world-class training, participants also receive a comprehensive course workbook - which is yours to keep, supplemental materials, a personalized Certificate of Completion and CEU (continuing education unit) credits.

What are the learning options?

Onsite Training: Onsite at your locations worldwide or via our live virtual classroom.

Business Process Modeling Training Courses

Organizations today operate in a complicated, complex, rapidly changing globally competitive business environment. Business processes and supporting business systems must continually and rapidly adapt and evolve.

Many business processes, however, are a complex web of legacy business rules, inefficient work activities, dated policies, ambitious procedures, and dated supporting systems.

Inteq’s Business Process Modeling training course leverages process mapping (using BPM Notation) as the foundation for deep business analysis and engaging Subject Matter Experts (SMEs) and other stakeholders.

This course is your blueprint for success:

Learn best practice techniques and methods to accurately map, precisely measure and thoroughly analyze business processes across the organization.
Develop professional-level skills to uncover deep business insights and critically evaluate existing processes,
Identify improvement opportunities, design effective, efficient, agile forward-facing business processes.

This is not just a training course but a transformational experience that prepares you to become a trusted advisor for the challenges of tomorrow's business landscape.

Course Outline

Framework And Key Concepts

Customer and Business Value

Business Functions and Processes

Why the Current State Matters

The Three Layers of Analysis

Business Process Mapping

Relationships and dependency

Conditional branching

Events and external activities

Workflow patterns

Deconstructing Work Activities

The 7 W’s

Deconstructing work activities

Activity granularity

Measures, Metrics And Indicators

Measures and metrics

Performance metrics and KPIs

Selecting measures, metrics and KPIs

Analyzing Business Processes

Pain point gap analysis

KPI gap analysis

Strategic gap analysis

Root cause analysis

BPL At Scale Case Study

Participants map, measure and analyze a complex real-world business process case. This case study provides an invaluable template that participants can leverage to jump start and improve business process analysis in their organization.

Leveraging AI Prompt Engineering*

Overview of Generative AI (GenAI)

The secret sauce: Asking the right questions via prompt engineering

Applying AI prompt engineering to analyzing business processes.

10 myths of analysis

Practical Guidance And Next Steps

Segue to Business Process Reengineering

Harmonizing Business Process Variation

Leveraging Frameworks and Models

Customer Engagement Considerations

* As a Business Analyst its essential to first deeply understand business process modeling and analysis best practice concepts, skills, techniques and methods. You can then leverage this knowledge via GenAI prompt engineering to amplify and enhance the speed and quality of analysis.

Learning Objectives | You Will Learn | Key Benefits

Quickly and accurately map and visualize business processes.
Discover and capture deep business knowledge.
Gain confidence in challenging and refining existing processes.
Design agile, forward-facing processes.
A proven best practice framework and roadmap for process analysis.
Elicitation techniques and business questions that challenge legacy business rules.
Identify and analyze:
- Forward-facing business requirements across the enterprise.
- Metrics and key performance indicators (KPIs).
- Cross-functional hand-offs, silos and sources of sub-optimization.
- Process gaps and perform root cause analysis.
- Opportunities for improving business processes.
… and much more

Who Should Attend?

Business analysts
Systems analysts
Business process analysts
Project managers
IT professionals
Subject matter experts and other stakeholders involved with mapping, analyzing and improving business processes

Prerequisites:

None. Inteq’s Business Process Modeling provides a comprehensive and cohesive approach to business process mapping, measurement and analysis regardless of background and level of experience.

Business Process Modeling integrates seamlessly with

Learning Options:

Anytime eLearning™: Anytime | Anywhere | Any Device | Self-Paced
Live Virtual Classroom – Open Enrollment
Live Team Training (Virtual or Onsite): Inteq’s Business Process Modeling 2-day training course can be tailored to your organization’s training objectives and can be combined with other Inteq courses to create a 3, 4 and 5-day hybrid training program.
Enterprise training for the entire organization.

What’s In the box?

OK, there is not a box per se – the content is digital. In addition to 2-days/16 hours of expert instruction you receive:

Digital Badge of Completion
Personalized Certificate of Completion
ACCET Continuing Education Units (CEUs)
IIBA Professional Development Units (PDUs)
Electronic (PDF) Comprehensive 140 Page Course Manual
Case Study Materials
Supplemental Course Materials

Course Length:

The course is designed for two days, but Anytime eLearning™ allows self-paced learning.
Participants can revisit material to reinforce concepts.
The course must be completed within 45 days, with most participants finishing in 1-3 weeks.